Archive | February, 2011

Are we listening carefully?

14 Feb

You don’t get anywhere in business by not listening to your customers; and that doesn’t just mean taking notice of complaints, it means getting out into the market place and asking them what they want to buy.  You’ve probably heard the old sales claim “He could sell snow to an Eskimo” but in the current climate your product offering had better be exactly what the client wants.  Gone are the days of persuading a customer that they need something they really don’t – which is why at ESG we’ve spent the past two years actively listening to customers and developing a range of products that they’ve told us they really need, from fire resistant safety glass, to switchable on/off privacy glass

 However, making products is only half the game; next you have to let customers know that you’ve now got what they asked for – which is precisely why we’ve launched this blog.  We know that modesty is a good character trait to have in life, but it doesn’t help you to get your message across.  Every time a customer tells us that they are surprised to learn that we do this or that product, we’re sharply reminded that we should be telling them more often what we do and how differently we do it.  So we’ll make no apologies for shouting about it on a fairly frequent basis from now on. 

 Glass act

 Essentially our strengths lie in two areas; processing capability and product development – and there isn’t much we can’t handle in either area, even if we do say so ourselves.   Of course, we can handle all the basics, and we’re top notch on bespoke projects too – whether you need tempering, heat soaking or strengthening, routing, drilling, laminating or CNC shaping, edgeworking or CAD software and drawing, we ought to be your first port of call.  That includes unusually shaped panels such as kitchen worktops or splashbacks which have to be precision cut to within millimetres for a perfect fit, a stair tread, a balustrade, or even an F1 car cut out – we like nothing better than a good challenge.

 An on off affair

This month we’re celebrating the launch of one of our latest developments, ESG Polyvision™, which is a clever development using electricity – not the first thing that springs to mind when you think of glass.  The electricity in this case passes through a technically advanced interlayer, which we sandwich between two glass panels.  Held in suspension in the interlayer are randomly oriented strands, which, at rest, create an opaque appearance in the panel.  This allows you to use a practical, easy to clean glass panel for screening in bathrooms, hospital door panels, boardrooms and interview rooms, anywhere that privacy glass might be important.  However, if you don’t need privacy for a while, you can transform ESG Polyvision™ at the flick of a switch.  As soon as electricity is passed through the interlayer, the strands line up to allow light to pass through the panel, turning it to optically clear, for all the world to see. 

 Your customers are probably telling you exactly what they need – if not we can’t recommend highly enough getting out there and talking to them.  Doing so has completely changed our offering over the past two years, and we’re convinced it’s the only way to go.

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LPCB’s 1st certificate for LPS 1270 awarded to ESG security glass

11 Feb

Essex Safety Glass is leading the way by being the first company to achieve approval for their ESG Secure Laminated Security Glazing to the LPCB Loss Prevention Standard LPS 1270: Issue 1.

LPS 1270 was developed to enhance the current level of security offered by glass tested to European Standard BS EN 356:2000 (Glass in building, Security glazing, Testing and classification of resistance against manual attack) enabling glazing systems to offer the independently proven higher levels of security compatible with LPS 1175, LPCB’s leading standard used for medium and high level physical security products and systems.

Richard Flint, LPCB’s Physical Security Certification Scheme Manager said” By choosing ESG products certificated to LPS 1270, specifiers and manufacturers will have the confidence that glazing specified to LPS 1270 as part of the façade security is in line with products specified to LPS 1175 for doors, shutters, grilles and other related façade systems”.

ESG Secure LPS 1270

ESG Secure LPS 1270

The standard confirms the glazing’s resistance to the creation of three different sizes of holes. These represent different risks ranging from small slots to access panic hardware (i.e. on a glazed doorset that provides a means of escape to public buildings) to large holes through which items such as jewellery and designer clothing may be stolen when on display in a retail environment. The tools and time that the glazing must withstand match those that products classified in accordance with LPS 1175: Issue 7 must resist. LPCB certification also requires ongoing quality surveillance audits.

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